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Protecting your Privacy

Privacy Policy

Protecting your privacy is important to Farm Angels.

Farm Angels Ltd – ABN 47 611 990 697 (referred to as “we”, “us”, “our” and “Farm Angels”) will handle your personal information in accordance with our Privacy Policy with this Australian Privacy Principles.

This Privacy Policy summarises how we deal with your personal information. We may revise this Privacy Policy from time to time by updating this page. The revised Privacy Policy will take effect when it is posted on our website.

  1. What is personal information?
    Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
  • whether the information or opinion is true or not; and
  • whether the information or opinion is recorded in a material form or not.

The types of personal information we collect may include your name, date of birth, gender, contact information, giving history, credit/debit card information, health information and other information about your history with, or relationship to the agricultural  .

  1. Whose personal information do we collect?
    We collect personal information from people who are connected to our operations and activities – including employees, donors, recipients of support services, recipients of financial assistance, participants in Farm Angels events and assistance projects, suppliers, volunteers and service providers.
  2. How do we collect your personal information?

Where possible, we will collect your personal information directly from you. This may be in person,for example where you attend an event, on the telephone if you contact Farm Angels for support, or online if you sign up for an event online.

We also obtain personal information from third parties such as contractors including Angel FUNraisers. If we collect personal information about you from a third party and it is unclear that you have consented to the disclosure of your personal information to us, we will take reasonable steps to contact you and ensure that you are aware of the circumstances surrounding the collection and purposes for which we collected your personal information

  1. Why do we collect your personal information?

We may collect your personal information for a number of purposes relating to the daily running of Farm Angels. These include marketing, support services, awareness promotion, volunteering and other Farm Angels support and other issues. These are detailed further below:

a) Marketing: to communicate with you about donations, products, services, campaigns, causes, news, events and possible media opportunities.

b) Support services: to provide you with information and support services, and to evaluate and report on these services.

c) Research: to conduct research into the impact of drought and natural disasters on Australian primary producers.

d) Awareness promotion: to provide you with information about the impact drought and natural disasters have on the Australian agricultural industry.

e) Volunteering and other support: to invite you to assist us with community fundraising, preparation and delivery of assistance, assist in our charity shop, and other activities where community assistance is required.

f) Other issues: communicating with you in relation to our operations and organisational impact, to verify your identity, to improve and evaluate our programs and services and to comply with relevant laws.

Where we collect your personal information for a specific purpose not outlined above, we will provide you with a collection notice which explains the primary purpose and any related secondary purposes for which we are collecting your personal information.

  1. Health information and other sensitive information
    As part of administering our services, we may collect health information and other sensitive information. For example, we may collect medical history information from you, as part of our assistance and volunteering applications.
  2. What happens if you don’t provide all this information?
    If you do not provide some or all of the personal information requested, we may not be able to offer you assistance or provide you with information about our causes, events, programs and projects.
  3. Website usage information and cookies

When you access our website, we may use software embedded in our website, such as Javascript and we may place small data files, called cookies on your computer or other device to collect information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you.

A cookie does not identify individuals personally, but it does identify computers. You can set your browser to notify you when you receive a cookie, and this will provide you with an opportunity to either accept or reject it in each instance.

Currently we are using Google Analytics to analyse the audience of the website and improve our content. No personal information is collected from Google Analytics. For further information on the Google Analytics privacy and data policy, please visit their Safeguarding your data page.

We may gather your IP address as part of our business activities and to assist with any operational difficulties or support issues with our services. This information does not identify you personally.

For information on how to disable cookies in Chrome, visit this site. For information on how to disable cookies in Internet Explorer, visit this site.

  1. Opting out of direct marketing communications

Where we use your personal information to send you marketing and promotional information by post, email or telephone, we will provide you with an opportunity to opt-out of receiving such information. By electing not to opt-out, we will assume we have your implied consent to receive similar information and communications in the future. We will always ensure that our opt-out notices are clear, concise   easy to take up.

If you do not wish to receive direct marketing communications from us, please contact us at Farm Angels Ltd, 29 Malduf Street, Chinchilla QLD 4413. Tel: 07 4662 7371 or email: [email protected].

  1. To whom does Farm Angels disclose your personal information?

We may need to disclose your personal information to others in order to carry out our activities. This may include:

  • Contractors and service providers who perform services on our behalf, such as mailing houses, printers, information technology services providers, including offshore cloud computing service providers, database contractors and telemarketing agencies.
  • Wherever we propose to disclose your personal information to a third party not outlined above, we will provide you with a collection notice which explains the circumstances in which we might disclose your personal information.


Enquiries regarding this should be directed to: [email protected]